Our Services
Below are some of the many services we offer and do
Human Tech Support
We provide in person and remote technical support without the use of AI or chatbots. When you contact us, you are met with a real human on the other side of that communication channel.
Security Solutions
With our cybersecurity partner, ThreatDown, we are able to secure your systems whether they’re Windows, Mac, or Linux (Debian and RedHat). With 24/7 detection and response, you can rest easy knowing that your systems are always being protected.
Human Tech Support
We provide in person and remote technical support without the use of AI or chatbots. When you contact us, you are met with a real human on the other side of that communication channel.
Security Solutions
With our cybersecurity partner, ThreatDown, we are able to secure your systems whether they’re Windows, Mac, or Linux (Debian and RedHat). With 24/7 detection and response, you can rest easy knowing that your systems are always being protected.
24/7 Monitoring
We implement a variety of solutions to help with monitoring computer systems and networking equipment. When a system or piece of equipment goes offline, an alert is sent to technicians and it is prioritized.
After Hours Maintenance
We do system, software, and infrastructural maintenance outside of business hours to help reduce downtime during the business day and to reduce general pressure on technicians.
24/7 Monitoring
We implement a variety of solutions to help with monitoring computer systems and networking equipment. When a system or piece of equipment goes offline, an alert is sent to technicians and it is prioritized.
After Hours Maintenance
We do system, software, and infrastructural maintenance outside of business hours to help reduce downtime during the business day and to reduce general pressure on technicians.
Data Backup and Recovery
From file backups, to snapshots, to full system images, we use a variety of methods to backup devices, configurations, and files.
We also ensure there is a recovery and / or restoration procedure in place to reduce ‘time to restore’.
Consulting
With our knowledge and experience from providing IT services in eastern-central Ohio, we can offer insights and possible solutions to problems you may be facing.
We can also consult for future / upcoming projects and events as well.
Risk Assessment
Our techs are trained to find problems and possible risks in computing environments. During an IT audit / assessment, our techs are not only able to identify problems but are also capable of giving recommendations to remediate or even eliminate said risks or problems.
Domain Management
Our technicians have a solid understanding of domains, their importance, and how to manage them. Whether it’s for a website or for email, we are able to not only provide support for your domain, we are able to do it with quick efficiency.
Website Management
Our team is equipped with the knowledge and understanding of website management and support. From maintaining pre-existing websites to deploying brand new ones, we are well equipped with experience and knowledge.
Domain Management
Our technicians have a solid understanding of domains, their importance, and how to manage them. Whether it’s for a website or for email, we are able to not only provide support for your domain, we are able to do it with quick efficiency.
Website Management
Our team is equipped with the knowledge and understanding of website management and support. From maintaining pre-existing websites to deploying brand new ones, we are well equipped with experience and knowledge.
VOIP / Email Management
We utilize a combination of services, tools, knowledge, and experience to ensure your phones continue to stay busy, and your inboxes remain full.
Cloud / VPS Management
In a world where the cloud is continuously expanding and becoming more crucial in business information networks and systems, you need people who can manage that cloud infrastructure properly.
System Management
With various management solutions, we are able to manage and support a wide range of systems / devices regardless of device age, operating system, or relevance.
Device / Asset Management
Our asset management system allows us to record and manage device and asset records. This allows us and you to know exactly what devices are in use and not and who is in charge of said devices.